Terms and Conditions of Sale
It is important that the customer reads and understands the Terms and Conditions. By clicking “accept” when placing an order, the customer acknowledges that they have read the Terms and Conditions and accepts without reservation all the clauses contained therein, and that they apply to the sales contract.
The Terms and Conditions apply to registrations and orders placed on fabiennebelnou.com.
The Terms and Conditions may be modified at any time. However, the Terms and Conditions in force on the date of the sale will apply.
Identification
The company Fabienne Belnou LLC (hereinafter referred to as “company”) is a limited liability company under Luxembourg law with its registered office at L-1728 Luxembourg, 5, rue du Marché-aux-Herbes, registered with the Luxembourg Trade and Companies Register under number B 43116.
- Its phone number is: +352 22 18 40 1
- Its website is: fabiennebelnou.com
- Any information can be obtained by sending an email to the following address: info@fabiennebelnou.com
- The intra-community VAT number is: LU 1550 1970
I. Products offered
1. Product presentation
The products presented on the website are described accurately in terms of the data they include. This may concern, for example, metals, precious stones, weight, number of carats, etc.
All jewelry is delivered with a certificate of authenticity, with precious stones certified by the IGI (International Gemological Institute), GIA (Gemological Institute of America), etc.
2. Photography
The photo is a reproduction of the product for sale, if it is a unique item. Each uniquely designed product is indicated. The customer must refer to the product description for its characteristics, except for collections.
3. Price
Prices are quoted in euros including all taxes (excluding customs duties). Shipping costs are payable by the customer.
Prices are subject to change until an order is placed by the customer.
The jewelry store retains ownership of the jewelry until full payment for the order, including principal and incidental costs, has been received in its bank account. The customer personally undertakes to the jewelry store not to dispose of the purchased product by any means whatsoever, either in full ownership or by pledging it as collateral, before full payment of the price.
All shipments are subject to insurance (theft and breakage) included in the shipping price.
II. Command
All orders are subject to product availability. If the product is no longer available at the time of ordering, the customer will automatically receive an email and the order will be automatically canceled. No bank debit will be made. The customer will be informed of the possibility of reproducing the product (never identical) within a period to be confirmed, except for collections.
III. Delivery
All jewelry is delivered sealed due to its precious nature. This is the only way to guarantee its integrity and authenticity and to ensure that the customer receives the product they ordered.
Shipping costs are the responsibility of the customer. They vary depending on the geographical location of the order and the delivery method. The company reserves the right to cancel or refuse any order for delivery depending on the geographical location.
Delivery is considered complete on the date the product is first presented to the customer.
The package containing the order is delivered by a carrier chosen by the company to the address specified by the customer in their order. If the customer is absent at the time of delivery, a delivery notice will be left in their mailbox. The customer must contact the carrier using the contact details provided on the delivery notice to arrange a new delivery date.
The delivery time is set at 15 days as a guide. The delivery times mentioned when the order is placed are given for information purposes only and do not imply any obligation on the part of the company to achieve a specific result. The jewelry store is not responsible for any delays in delivery. The customer has the option of choosing delivery to the “Click & Collect” store located at L-1728 Luxembourg, 5, rue du Marché-aux-Herbes.
The customer is responsible for providing the information necessary for the proper delivery of the order. The company is not responsible for delivery delays caused by the customer providing an incorrect or incomplete address when placing the order. In the event of an incorrect address or telephone number (required for delivery), the customer agrees to pick up the product at the jewelry store.
In the event of a refused delivery, the product will be returned to the jewelry store. Shipping and return costs are the responsibility of the customer, and a penalty of 25% of the value of the product will be applied if the customer does not take possession of the product.
Any unsealed jewelry will constitute acknowledgment of the conformity of the order and will prevent any return of the product.
IV. Compliance and warranty
With regard to jewelry, any defect, whether in conformity or otherwise, can only be noted upon presentation of the sealed jewelry. No further claims can be made if the jewelry has been unsealed. The customer must check their package upon receipt. They must refuse the package immediately if it is not in perfect condition or if the customer has any doubt that the contents may be damaged.
Each piece of jewelry is sold with a certificate of authenticity describing its components and characteristics.
VI. Transfer of ownership and transfer of risks
Ownership is only transferred to the customer once the full price, including principal and ancillary costs, has been paid.
Regardless of the delivery terms and notwithstanding the retention of title clause, the transfer of risks relating to the product to the customer takes place upon delivery.
V. Right of withdrawal
The customer has the right to cancel their order within 14 days (right of withdrawal).
The customer undertakes not to unseal the jewelry. In the event of a problem (defect prior to delivery), the buyer must provide proof that the defect existed before the delivery package was opened. No returns will be accepted if the jewelry has been unsealed and/or broken by the customer, who must provide proof that they did not break the jewelry when opening the delivery package.
The jewelry cannot be refunded before the seller has examined the product to verify its authenticity and confirm that it is the same jewelry as that ordered.
A withdrawal can be made upon request via our contact form, indicating:
- Your last name, first name, and address (to verify your identity).
- The order number in question.
- The date of receipt of the order in question.
VII. Liability
The company is not liable:
- Damage resulting from causes external to its intervention;
- Disruption due to frost, flooding, fire, and other exceptional conditions;
- Damage due to abnormal use of the product or in conditions other than those for which it was designed;
- Disruption or deterioration resulting from negligence, lack of supervision or maintenance, or modification of the product;
- Damage due to failure to follow recommendations;
- Any damage due to modification resulting from the intervention of a third party.
The company is not liable under the customer’s liability.
VIII. Applicable law and competent court
Any contract/order placed via the website is governed exclusively by Luxembourg law. In the event of a dispute, customers may seek information and assistance from the Luxembourg Consumers’ Union (ULC) or the European Consumer Centre (ECC, Luxembourg). The courts of Luxembourg shall have exclusive jurisdiction.
1. Respective obligations of the parties
The parties are bound by an obligation of good faith.
2. Force majeure
In accordance with established case law, the seller cannot be held liable in cases of force majeure and will not be held liable in cases of disruption or interruption of internet communications or political or economic events, even if these events do not constitute force majeure.
3. Invalidity of a clause
If any clause of this agreement is invalid, this shall not automatically invalidate the entire agreement. The agreement shall remain in force and its other clauses shall continue to apply.
